Cancellation policy
To be effective your booking must be guaranteed by a deposit corresponding to 30% of the total amount of the reserved stay. This deposit is not refundable. Not included: Visiting tax 1.5 euros/day/person.
In case of an arrival after 21h00, please contact the hotel in order to have the access code.
Arrival from 15h00 to 21h00.
Departure from 8h00 to 10h00.
In case of cancellation, even in case of force majeure, the deposit is not refundable. If cancellation occurs one month before the arrival date, even in case of force majeure, the total amount of the reserved stay will be charged.
In case of a shortened stay, early departure or late arrival, the total amount of the reserved stay will be charged.
Il est rappelé au client, conformément à l’article L. 121-21-8 12° du Code de la consommation, qu’il ne dispose pas du droit de rétractation prévu à l’article L. 121-21 du Code de la consommation. Les Conditions de Vente du tarif réservé précisent les modalités d’annulation et/ou de modification de la réservation.
In the event of a dispute between the professional and the consumer, they will endeavor to find an amicable solution.
In the absence of amicable agreement, the consumer has the possibility to seize for free the mediator of the consumption of which the professional falls, namely the Association of the European mediators (AME CONSO), within one year as from the complaint written to the professional.
The referral to the consumer mediator must be made:
- by completing the form provided for this purpose on the AME CONSO website: www.mediationconso-ame.com
- by mail addressed to the AME CONSO, 11 Place Dauphine - 75001 PARIS
In case of dispute, the consumer can also use the online dispute resolution platform (RLL) available using the following link : https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=FR